Discover Frequently Asked Questions from Our Support Team
Find clear answers to common shipping, customs, and logistics questions — and get the guidance you need to move your cargo smoothly.
What shipping services does HAERSK offer?
We offer end-to-end logistics solutions including ocean freight (FCL & LCL), air freight, trucking, customs clearance, warehousing, and last-mile delivery.
Can HAERSK handle both FCL and LCL shipments?
Yes. We support both full-container (FCL) and less-than-container (LCL) shipments with stable schedules and competitive rates.
Do you provide customs clearance support?
Absolutely. Our team manages compliant documentation and coordinates smooth clearance at both origin and destination.
What documents are required to book a shipment?
Typically: commercial invoice, packing list, HS codes, and any certificates required for special cargo.
Can HAERSK ship to Amazon FBA warehouses?
Yes. We provide FBA labeling, palletizing, warehouse appointments, and final-mile delivery.
Do you offer cargo tracking?
Yes. All shipments include real-time tracking updates from pickup to final delivery.
How are shipping rates calculated?
Rates depend on weight/volume, route, mode of transport, seasonality, and additional services required.
Can HAERSK handle dangerous or special cargo?
Yes, depending on cargo class. Please share MSDS and packaging details for confirmation.
Which industries does HAERSK serve?
We support e-commerce, retail, furniture, electronics, automotive parts, machinery, and more.
How can I contact HAERSK for a quote or support?
You can reach us anytime at ryan.yang@haersk.com or contact us — our team will reply promptly.
Have Questions About Your Shipment? We’re Here to Assist.
HAERSK provides reliable freight, customs, and end-to-end logistics support. Contact us anytime for pricing, routing options, or professional guidance.